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Technical
Writing
SELECTED Writings
“Outsourcing International Call Center Operations”, OMNIAT Telecom, White Paper, 2006.
“Sales Processing and Customer Service Training Manual”, OMNIAT Telecom, 2005.
“International Service Level Agreements as used in Building VoIP Networks”, First Global Access, 2003.
“Billing System Training Manual”, OMNIAT Telecom, 2002.
“Industry Status Report: Report on Billing and Customer Service Systems in the Telecom Industry”, Telecom Brain, 1999.
“Facilities Management Plan: Resources and Technology”, TAC, 1996.
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